> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.zata.prathamchopde.site/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.zata.prathamchopde.site/_mcp/server.

# Billing

Zata is prepaid. You pay in advance for a storage plan, and each plan period is exactly 30 days, starting on the day you pay. One plan covers both regions, Indore and Mumbai.

## Plans

| Plan         | Storage          | Price per 30 days |
| ------------ | ---------------- | ----------------- |
| Basic        | 1 TB             | ₹699              |
| Standard     | 5 TB             | ₹3,470            |
| Pro          | 10 TB            | ₹6,880            |
| Business     | 25 TB            | ₹17,050           |
| Enterprise   | 50 TB            | ₹33,800           |
| Enterprise + | 100 TB           | ₹67,000           |
| Custom       | More than 100 TB | Contact sales     |

* Prices are in Indian rupees and don't include GST. 18% GST is added at checkout.
* The console can show prices in other currencies for reference, but you always pay in rupees.
* Each plan includes downloads (egress) up to its storage size in every 30-day period. Uploads are free. See [Ingress and egress](/account/ingress-and-egress).
* These prices apply from 1 October 2026. See [Pricing update, October 2026](/help/whats-new/pricing-october-2026).

## Buy a plan

#### Open Billing

In the Zata console, select **Billing** in the left menu, or **Upgrade Plan** on the dashboard.

#### Choose a plan

Select the button on the plan you want, for example **Get Basic**. For more than 100 TB, select **Contact Sales**.

#### Fill in your billing profile

The first time you buy, complete the billing profile: your name, email and phone number, an optional company name and **GSTIN / Tax ID**, and your billing address. Select **Save Billing Profile**.

You can't edit the billing profile after you save it. To change it, contact support.

#### Pay

On **Complete Your Purchase**, check the amount. If you have a coupon, enter it under **Have a coupon?** and select **Apply**. Then select **Complete Secure Payment**.

After you pay, **Billing** shows your plan: **Current Plan**, **Account Status**, **Storage Allocated**, **Storage Used**, the period dates, your egress use, and **Transaction History**. In **Transaction History**, select **Send invoice** to get an invoice by email.

## Renew

You can renew the same plan during the last 5 days of the period. **Billing** then shows **Renewal Due in N Days** and a **Renew Now** button.

When you renew early, the new 30 days start when the current period ends, so you don't lose any days.

## Upgrade

You can move to a larger plan at any time from **Billing**.

* The unused days of your current plan are taken off the price of the new plan.
* The new plan's 30-day period starts on the day you pay.

If your account was suspended because you used more egress than your plan includes, you can only upgrade (not renew). In that case you pay the full price of the new plan, without credit for unused days.

## Downgrade

You can't move to a smaller plan while your plan is active. After the plan expires, **Billing** shows **Downgrade Your Plan** with the smaller plans that your stored data still fits in.

## When a plan expires

If you don't renew, your account goes through these stages:

| Stage                | When                                                              | What happens                                                                     |
| -------------------- | ----------------------------------------------------------------- | -------------------------------------------------------------------------------- |
| Active               | Until the end date                                                | Everything works.                                                                |
| Grace period         | 5 days after the end date                                         | Everything still works. Renew now to avoid an interruption.                      |
| Suspended, data kept | From the end of the grace period until 90 days after the end date | You can't use your storage, but your data is kept. Renewing restores everything. |
| Deleted              | After 90 days                                                     | Your data can be deleted permanently and can't be recovered.                     |

**Billing** shows a banner for each stage, with the date your data will be deleted.

### Data retention fee

If you pay after your plan's end date, you also pay for the days between the end date and the payment date, at your plan's daily rate (plan price ÷ 30). The fee covers at most 90 days. It shows as a separate line at checkout and on your invoice. Your new 30-day period starts on the day you pay.

For example, if you renew a Standard plan 14 days late, you pay ₹3,470 for the new period plus ₹1,619 (₹3,470 ÷ 30 × 14) for the 14 days, before GST.

## Free trial

A new account gets a 15-day free trial that includes both regions. To keep your data after the trial, buy a plan. If you don't, your trial data is kept for 30 days after the trial ends and then deleted.

## Billing questions

Email [solutions@zata.ai](mailto:solutions@zata.ai), or raise a ticket from the console. See [Get support](/help/support).