> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.zata.prathamchopde.site/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.zata.prathamchopde.site/_mcp/server.

# Get support

If something doesn't work or you have a question about your account, raise a support ticket. The Zata support team can also check server-side logs for your requests, which you can't see yourself.

## Raise a ticket

#### Open Support

In the Zata console, select **Support** in the left menu, under **Account**. The Zata support portal opens in a new tab, on the form for a new ticket.

#### Describe the problem

Give the ticket a clear subject and describe what happened. Include the details in the list below.

#### Submit

Submit the ticket. You can follow its status and the replies in the support portal.

To suggest a new feature, select **Feature Request** in the left menu instead.

## What to include

The more of these you include, the faster we can help:

* The region (**Indore** or **Mumbai**) and the bucket name.
* The tool or app you use and its version, for example `aws --version` or `rclone version`.
* The exact error code, such as `AccessDenied` or `SignatureDoesNotMatch`. Most tools show it in their debug output: `aws ... --debug`, `rclone ... -vv`.
* The date and time it happened, with your time zone.
* Whether you use your own key or a sub-user's key. Never send your secret key.

Many common errors have a quick fix. Check these guides first: [Signature errors](/help/troubleshooting/signature-errors), [Access denied](/help/troubleshooting/access-denied), [Wrong endpoint or region](/help/troubleshooting/endpoint-and-region) and [Large uploads fail](/help/troubleshooting/large-uploads).

## Email and phone

| For                               | Contact                                                              |
| --------------------------------- | -------------------------------------------------------------------- |
| Technical support                 | [support@zata.ai](mailto:support@zata.ai)                            |
| Billing, pricing and custom plans | [solutions@zata.ai](mailto:solutions@zata.ai), or call 1800-309-1433 |