Get support
Raise a ticket from the console and follow its progress.
If something doesn’t work or you have a question about your account, raise a support ticket. The Zata support team can also check server-side logs for your requests, which you can’t see yourself.
Raise a ticket
Open Support
In the Zata console, select Support in the left menu, under Account. The Zata support portal opens in a new tab, on the form for a new ticket.
To suggest a new feature, select Feature Request in the left menu instead.
What to include
The more of these you include, the faster we can help:
- The region (Indore or Mumbai) and the bucket name.
- The tool or app you use and its version, for example
aws --versionorrclone version. - The exact error code, such as
AccessDeniedorSignatureDoesNotMatch. Most tools show it in their debug output:aws ... --debug,rclone ... -vv. - The date and time it happened, with your time zone.
- Whether you use your own key or a sub-user’s key. Never send your secret key.
Many common errors have a quick fix. Check these guides first: Signature errors, Access denied, Wrong endpoint or region and Large uploads fail.